Eat Cook Joy
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Frequently Asked Questions

What is EatCookJoy and how does it work?

EatCookJoy is a personal chef service designed to take the stress out of home cooking. Whether you’re a busy parent, working professional, or just tired of the “what’s for dinner” dilemma, we make sure your fridge is filled with food that’s made for you.You pick your meals, and we handle the rest,  grocery shopping, cooking, and cleanup, leaving you with a fridge full of fresh, ready-to-eat meals.

How is this different from meal kits or hiring a private chef?

Unlike meal kits, you don’t lift a finger, we cook fresh meals right in your kitchen. Unlike traditional private chefs, our service is flexible and affordable. You get the ease of professional help with the joy of meals tailored just for you. No big batch orders or limited menus, choose from over 20,000 recipes (or send us your favorite), and we’ll prep meals that fit your tastes, goals, and lifestyle.

Where do you operate?

We currently serve the Austin and San Antonio, TX metro areas. We’re expanding into the Dallas–Fort Worth and Houston markets in Summer 2025. Outside those areas? Reach out, we may be able to accommodate with a travel fee.

How do I book a session or event?

Click the “Book Now” button or fill out the Contact Form on our website. We’ll follow up within 24 hours to schedule a call and get started.

Who cooks the meals, and are they background checked?

All of our chefs are professionally trained, many with culinary school backgrounds. Every chef undergoes a background check before joining our team to ensure the highest standards of safety and professionalism.

How much does it cost?

Pricing varies by session type. All session fees cover the chef's time, meal planning, preparation, and cleanup. Groceries are billed separately after the service is completed. You’ll always have visibility into what you're paying for.

How do I pay?

We accept credit/debit cards, bank transfer, and Venmo. For private events, a small deposit is required to hold your date.

What’s your cancellation policy?

1. Meal Prep: Please provide at least 48 hours’ notice. If cancellation is within 4 hours of the session, you'll be charged the full service fee, or the full amount if groceries have already been purchased.
2. Events: Cancellations within 7 days of your event are subject to a partial fee. Full details are shared when you book.

Is this a subscription?

No. You book when it works for you, weekly, monthly, or just during your busy seasons.

Is the recipe library for me or the chef?

Both! The recipe library is built for you, so you can explore and get excited about meals that match your tastes, dietary needs, and goals. It’s personalized weekly and never runs out of options. At the same time, it’s a powerful tool for your chef. It filters out any ingredients you’ve flagged as allergens or dislikes, so the chef sees only the recipes that work for you. That means every meal is tailored and stress-free for both sides.

In-Home Prep

How does in-home meal prep work?

We come to your kitchen and prepare delicious, customized meals for you and your family. We handle the menu planning, grocery shopping (or use your preferred store/account), cooking, packaging, and cleanup. You come home to a stocked fridge and a clean kitchen.

Can you accommodate special diets or allergies?

Absolutely. We tailor every session to your preferences, restrictions, and dietary needs from gluten-free to high-protein, low-FODMAP to kid-friendly.

What does the service cost, and what’s included?

We offer three tiers of in-home meal prep sessions:

1. Standard Session – $165 Up to 4 main dishes, 3 sides, and 4–6 servings of each dish.

2. Light Session – $1302 mains and 2 sides, with up to 4–6 servings per dish.

3. Dinner Only Session – $851 main, 1 side, and 1 dessert (or light lunch), serving up to 4.

‍Groceries are billed separately and purchased based on your menu selections and dietary needs.

How far in advance should I book?

We recommend booking your in-home meal prep session at least 48 hours in advance to ensure availability. For peak times like weekends or holidays, the earlier you book, the better, ideally 2-3 weeks, this gives you the best chance of securing your preferred chef and time.

How long does a session take?

Most sessions take about 3.5 hours, depending on your kitchen setup and how many meals we’re prepping. Some chefs are quicker than others, but what we guarantee is quality and accuracy and not clock time.

Can I request certain brands or use ingredients I already have?

Yes! You’ll get a grocery list before your session. You can mark off what you already have or want to shop yourself.

Do you bring your own equipment or ingredients?

We use your kitchen tools and appliances. If needed, we can bring small items like knives or pans. Ingredients are purchased ahead of time unless otherwise arranged.

What do I need to provide?

Just a clean kitchen, basic cookware (pots, pans, sheet trays), and food storage containers. If you don’t have them, we can shop for them and add them to your grocery bill. Let us know in advance.

Do I need to be home during meal prep?

Not at all. Many clients share access via a door code or key so they can return to a spotless kitchen and a fridge full of fresh meals. But if you’d prefer to be there, that’s totally fine too.

How long will my meals stay fresh?

Meals are generally safe to eat for up to five days when properly stored in the refrigerator. For longer storage, meals can be safely frozen for up to three months. That said, items like salads and pastas are best enjoyed within three days for optimal freshness. We recommend consuming those earlier in the week.

How and when do I pay?

You pay after the session is complete. Your payment method is securely stored when you sign up and you’ll be automatically billed once the chef confirms the session is complete.

Private Chef Events

What kinds of events do you offer?

We specialize in intimate, in-home dining experiences, private dinners, celebrations, pop-ups, and interactive tastings for small groups. Every event is custom-designed around your story, vibe, and vision.

How far in advance should I book?

We recommend booking 2–4 weeks in advance, especially for weekends and holidays.

Do you provide service staff, rentals, or décor?

Yes! We offer add-ons like servers, bartenders, curated décor, custom menus, and more. We’ll go over all of this during your planning call.

How are meals served, family-style or plated?

It’s up to you! We offer both family-style and plated service for events. Most clients opt for family-style, which starts at $55 per person. If you prefer a plated, multi-course experience with individual plating and service, we’re happy to accommodate, plated service starts at $100 per person. Let us know your preference during the planning call and we’ll tailor the experience to your event.

Do you bring the food already cooked?

No. We prep and finish the food in your kitchen for peak freshness and flavor. We typically arrive 90 minutes before guest arrival to cook and set up.

What does a private chef experience cost?

Pricing depends on the number of guests, courses, and customizations. Most events fall between $55–$100 per person. We’ll send a personalized quote after your inquiry.

Can I request a specific chef?

Yes! If you’ve worked with a chef you loved, let us know, we’ll do our best to pair you again.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.
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